Privacy Policy

1. Introduction

TubiTow LLC (“TubiTow,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (the “Platform”).

2. Information We Collect

Personal Information

• Name, email address, phone number
• Payment information (processed securely through third-party payment processors)
• Vehicle information (make, model, year, license plate)
• Profile photos (optional)

Location Data

We collect precise location data when you use the app to request or provide roadside assistance services. This is essential for matching you with nearby operators and providing live tracking.

Usage Data

• Device information (type, operating system, unique identifiers)
• App usage patterns and interaction data
• IP address and browser type (website visits)
• Service request history and transaction records

Operator-Specific Data

For tow operators, we additionally collect: government-issued ID, business registration, towing licenses and credentials, CDL/USDOT numbers, insurance certificates, and background check information.

3. How We Use Your Information

• To facilitate and process roadside assistance requests
• To match customers with nearby verified operators
• To provide real-time tracking and communication
• To process payments and payouts
• To verify operator identity, licensing, and insurance
• To improve our Platform, services, and user experience
• To send service-related communications and updates
• To send promotional messages (with your consent)
• To detect and prevent fraud, abuse, or safety issues
• To comply with legal obligations

4. Information Sharing

We may share your information with:

• Service providers: Operators and customers are shown limited information necessary to complete a service
• Payment processors: To securely process transactions
• Background check providers: For operator verification
• Analytics providers: To understand usage patterns and improve the Platform
• Legal authorities: When required by law, subpoena, or to protect our rights and safety

We do not sell, share, or rent your personal information, including your mobile phone number, to third parties for their marketing or promotional purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of promotional communications
• Restrict or object to certain processing of your data
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at [email protected].

8. Cookies & Tracking

Our website may use cookies and similar tracking technologies to improve your experience, analyze usage, and deliver targeted content. You can control cookie preferences through your browser settings.

9. Children’s Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Platform after changes constitutes acceptance of the revised policy.

11. SMS Communications

TubiTow may collect your phone number for the purpose of sending SMS text messages. We send two categories of messages, each requiring separate, explicit consent:

How We Obtain Consent

SMS opt-in consent is obtained via two separate, unchecked checkboxes displayed at the point of phone number collection on our website:

• The “Get Help Now” form on our homepage at tubitow.app
• The contact form on our Contact Us page at tubitow.app/contact-us
• Within our mobile app during account creation or service request flows

Each checkbox includes clear disclosure of the message types, STOP/HELP instructions, applicable rates, and links to our Privacy Policy and Terms & Conditions. Consent is not a condition of purchase.

Message Frequency

Message frequency varies based on your activity and account type. Transactional messages are sent as needed during active service requests. Promotional messages (if opted in) will not exceed 4 messages per month.

Message and Data Rates

Message and data rates may apply. TubiTow does not charge for SMS messages, but your mobile carrier’s standard messaging rates may apply.

Non-Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Your phone number and SMS consent data are used solely by TubiTow LLC to communicate with you directly about the services you have requested or opted into.

Opt-Out (STOP)

You may opt out of SMS messages at any time by replying STOP to any message from TubiTow. After opting out, you will receive a single confirmation message and no further promotional texts will be sent. Opting out of promotional messages does not affect critical service-related messages required to complete an active roadside assistance request.

Help (HELP)

For help with SMS messages, reply HELP to any message from TubiTow or contact us at [email protected] or (404) 409-0902.

12. Contact Us

Questions about this Privacy Policy? Contact us at [email protected] or call (404) 409-0902.