Terms & Conditions
Last updated: May 19, 2026
1. Agreement to Terms
By accessing or using the TubiTow mobile application, website, or any related services (collectively, the “Platform”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, do not use the Platform.
TubiTow is operated by TubiTow LLC (“TubiTow,” “we,” “us,” or “our”). These Terms apply to all users, including customers requesting roadside assistance and independent tow operators providing services through the Platform.
2. Platform Description
TubiTow is a technology marketplace that connects motorists in need of roadside assistance with nearby, independent, verified tow truck operators. Services available through the Platform include towing, jump starts, lockouts, tire changes, fuel delivery, and winch-outs.
TubiTow is not a towing company. We do not own, operate, or control any tow trucks or roadside assistance vehicles. Tow operators on the Platform are independent contractors and are not employees, agents, or representatives of TubiTow.
3. Eligibility
You must be at least 18 years old and capable of forming a binding contract to use the Platform. By using TubiTow, you represent and warrant that you meet these requirements.
4. Account Registration
To use certain features, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorized use.
5. Pricing & Payments
Pricing is displayed upfront before you confirm a service request. Prices are based on service type, vehicle class, and distance. All payments are processed securely through the app. By confirming a request, you authorize TubiTow to charge your payment method for the quoted amount.
TubiTow retains a platform commission (approximately 20%) from each completed job. The remaining amount is paid to the tow operator.
6. Cancellations
You may cancel a service request at no charge before a driver is dispatched. Cancellations made after a driver has been dispatched may be subject to a cancellation fee, which will be clearly displayed in the app before you confirm cancellation. See our Refund & Cancellation Policy for full details.
7. User Conduct
You agree not to:
- Use the Platform for any unlawful purpose
- Interfere with or disrupt the Platform or its servers
- Impersonate any person or entity
- Submit false, misleading, or fraudulent service requests
- Harass, threaten, or abuse any operator or other user
- Attempt to circumvent the Platform’s payment system
8. Independent Contractors
Tow operators using the Platform are independent contractors. TubiTow does not control the manner or method by which operators perform services. Operators are solely responsible for their own licensing, insurance, equipment, and compliance with applicable laws and regulations.
9. Limitation of Liability
To the maximum extent permitted by law, TubiTow shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to property damage, personal injury, or loss of data. TubiTow’s total liability shall not exceed the amount you paid for the specific service giving rise to the claim.
10. Disclaimer of Warranties
The Platform is provided “as is” and “as available” without warranties of any kind, express or implied. TubiTow does not guarantee the availability, timeliness, quality, or suitability of services provided by operators.
11. Indemnification
You agree to indemnify and hold harmless TubiTow, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Platform or violation of these Terms.
12. Dispute Resolution
Any disputes arising from these Terms or your use of the Platform shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in the State of Georgia. You waive any right to participate in a class action lawsuit or class-wide arbitration.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of law principles.
14. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Platform after changes constitutes acceptance of the revised Terms.
15. SMS Communications Terms
By providing your phone number and opting in to receive SMS messages from TubiTow, you agree to the following terms governing our text messaging program.
Service Description
TubiTow LLC operates an SMS messaging program to communicate with customers and tow operators about roadside assistance requests, driver dispatch notifications, ETA updates, arrival confirmations, job completion notices, account notifications, verification codes, payment confirmations, and promotional offers. Message frequency varies based on your activity and account type.
SMS Disclosure
By checking the SMS consent box on our website or opt-in form, you agree to receive text messages from TubiTow regarding roadside assistance requests, dispatch updates, service notifications, and account alerts. Message frequency varies. Message and data rates may apply.
Opt-Out (STOP)
You may opt out of SMS messages at any time by replying STOP to any text message from TubiTow. After sending STOP, you will receive a single confirmation message and no additional promotional texts will be sent to your number. Consent is not a condition of purchase.
Help (HELP)
For assistance with our SMS program, reply HELP to any message from TubiTow, or contact us at [email protected] or (404) 409-0902.
Costs & Carriers
TubiTow does not charge for SMS messages, but standard message and data rates may apply through your mobile carrier. TubiTow SMS messaging is supported on all major U.S. carriers including AT&T, Verizon, T-Mobile, and regional carriers. Carriers are not liable for delayed or undelivered messages.
Liability
TubiTow is not liable for delayed or undelivered SMS messages due to carrier issues, network outages, or technical failures. SMS communications are provided as a convenience and do not replace other methods of contact available through the Platform.
Privacy
Your phone number and SMS consent data are handled in accordance with our Privacy Policy. SMS opt-in consent and phone numbers collected for SMS communications are not shared with third parties or affiliates for marketing purposes.
16. Contact
Questions about these Terms? Contact us at [email protected] or call (404) 409-0902.